DTM1013; Fundamental of Tourism & Hospitality

In Islamic history, travelling by Prophet Muhammad to spread the Islamic teaching has encouraged Muslim tourists to travel to learn more about Islamic thought and civilization. The concept of Islamic Tourism also can be considered as ‘ibadah and Da’wah where tourists travel from one place to another place and also known as ‘Penghijrahan’.  Furthermore, an Islamic tourism concept also brewed with economic concept, cultural concept and religion conservative concept. ECONOMIC CONCEPT It aims at the expansion of tourism within the Muslim world, new tourist destinations and strengthening institutional and government cooperation inside the Muslim world. CULTURAL CONCEPT It focuses on Islamic topics in the organization of tourist programs and presents Islamic heritage sites, which Muslim tourists can visit. CONSERVATIVE RELIGION CONCEPT It aims at the adjustment of the tourist industries to the fundamental interpretations of

IMPLICATION OF TRENDS: 1. QR CODE = Consumers face the risk of getting virus through malicious sites or downloads on their smartphone. 2. ONLINE TRANSACTION = Databases store all user data and account information, if these servers are hacked, it could lead to financial and personal problems IMPLICATION OF ISSUES: 1. TECHNOLOGY = WIFI SERVICES An IT professional says the comparatively sluggish internet speed Malaysia is largely due to infrastructure issues. 2. ENVIRONMENT = HAZE  Haze affects Indonesia from at least late June,  for the end of October, turning into an international problem for other countries in September. Cause of that tourist does not want to visit Malaysia on that year 

ISSSUES IN TOURISM & HOSPITALITY INDUSTRY: MARKETING LEGAL HUMAN RESOURCES OPERATION  CONSUMER AFFAIR TRENDS IN TOURISM & HOSPITALITY INDUSTRY TRAIN TRIP ONLINE - RESERVATION & PAYMENT  FAMILT TRIP

TOURISM PRODUCTS: Defined as the sum of the physical and psychological satisfaction it provides to   tourist  during their travelling en route to the destination. Types of Tourism Products Accommodations; For example, Taj, ITC Hotels. Transportation; For example, Owning taxis, luxury buses, and boats. Retail Travel Agents. Tour Operators. Shopping Centers such as malls. Cinema Theatres such as PVR. Restaurants for Food and Beverages. Tourism Information Centers. PACKAGES SUITABLE FOR MUSLIM TRAVELLER HALAL TOURISM Help the muslim tourist to go travel to the non muslim country. The term ‘Muslim-friendly’ in tourism industry denotes an attempt to make the tourism experience enjoyable to observant Muslims.  As such it is almost akin to the concept of ‘Halal Tourism’ but in a wider context to include allowing Muslims to perform religious duties. In other words, Muslim-friendly destinations not only offer plenty of ‘Halal’ services.

THE ISLAMIC PRINCIPLES OF EXCELLENT HOSPITALITY SERVICES THE NEEDS OF GUEST 1. TREAT - Give good service - Always be polite 2. ATTIRE - Wear proper attire when treating guest - Always cover your aurah when dealing with guest. 3. MANNER - Always give a good smile - Respect the culture of the guest 4. SERVICE - Prepared halal food and beverage. - Prepared an accommodation based on islam PRACTICE APPROPRIATE ISLAMIC HOSPITALITY ATTITUDE AND VALUES IN DEALING WITH COLLEAGUES,GUESTS AND CUSTOMERS. 1. Trust 2. Responsibility  3. Sincere 4. Dedication  5. Discipline  6. Teamwork

4 OCTOBER - on this date, actually we have to do the presentation on the topic that we get. But unfortunately, all of the group in the class have to fix our slide on power point because there is an error... Miss Ean Na was really busy on that day, so she give us time to fix our power point. At this time, we were searching information to add in our slide..