DTM1013; Fundamental of Tourism & Hospitality

ISSUES RELATED TO SUSTAINABLE DEVELOPMENT IN TOURISM AND HOSPITALITY WATER WASTE ENERGY WASTE   POLLUTION FOOD WASTE

In Islamic history, travelling by Prophet Muhammad to spread the Islamic teaching has encouraged Muslim tourists to travel to learn more about Islamic thought and civilization. The concept of Islamic Tourism also can be considered as ‘ibadah and Da’wah where tourists travel from one place to another place and also known as ‘Penghijrahan’.  Furthermore, an Islamic tourism concept also brewed with economic concept, cultural concept and religion conservative concept. ECONOMIC CONCEPT It aims at the expansion of tourism within the Muslim world, new tourist destinations and strengthening institutional and government cooperation inside the Muslim world. CULTURAL CONCEPT It focuses on Islamic topics in the organization of tourist programs and presents Islamic heritage sites, which Muslim tourists can visit. CONSERVATIVE RELIGION CONCEPT It aims at the adjustment of the tourist industries to the fundamental interpretations of

IMPLICATION OF TRENDS: 1. QR CODE = Consumers face the risk of getting virus through malicious sites or downloads on their smartphone. 2. ONLINE TRANSACTION = Databases store all user data and account information, if these servers are hacked, it could lead to financial and personal problems IMPLICATION OF ISSUES: 1. TECHNOLOGY = WIFI SERVICES An IT professional says the comparatively sluggish internet speed Malaysia is largely due to infrastructure issues. 2. ENVIRONMENT = HAZE  Haze affects Indonesia from at least late June,  for the end of October, turning into an international problem for other countries in September. Cause of that tourist does not want to visit Malaysia on that year 

ISSSUES IN TOURISM & HOSPITALITY INDUSTRY: MARKETING LEGAL HUMAN RESOURCES OPERATION  CONSUMER AFFAIR TRENDS IN TOURISM & HOSPITALITY INDUSTRY TRAIN TRIP ONLINE - RESERVATION & PAYMENT  FAMILT TRIP

TOURISM PRODUCTS: Defined as the sum of the physical and psychological satisfaction it provides to   tourist  during their travelling en route to the destination. Types of Tourism Products Accommodations; For example, Taj, ITC Hotels. Transportation; For example, Owning taxis, luxury buses, and boats. Retail Travel Agents. Tour Operators. Shopping Centers such as malls. Cinema Theatres such as PVR. Restaurants for Food and Beverages. Tourism Information Centers. PACKAGES SUITABLE FOR MUSLIM TRAVELLER HALAL TOURISM Help the muslim tourist to go travel to the non muslim country. The term ‘Muslim-friendly’ in tourism industry denotes an attempt to make the tourism experience enjoyable to observant Muslims.  As such it is almost akin to the concept of ‘Halal Tourism’ but in a wider context to include allowing Muslims to perform religious duties. In other words, Muslim-friendly destinations not only offer plenty of ‘Halal’ services.

THE ISLAMIC PRINCIPLES OF EXCELLENT HOSPITALITY SERVICES THE NEEDS OF GUEST 1. TREAT - Give good service - Always be polite 2. ATTIRE - Wear proper attire when treating guest - Always cover your aurah when dealing with guest. 3. MANNER - Always give a good smile - Respect the culture of the guest 4. SERVICE - Prepared halal food and beverage. - Prepared an accommodation based on islam PRACTICE APPROPRIATE ISLAMIC HOSPITALITY ATTITUDE AND VALUES IN DEALING WITH COLLEAGUES,GUESTS AND CUSTOMERS. 1. Trust 2. Responsibility  3. Sincere 4. Dedication  5. Discipline  6. Teamwork

4 OCTOBER - on this date, actually we have to do the presentation on the topic that we get. But unfortunately, all of the group in the class have to fix our slide on power point because there is an error... Miss Ean Na was really busy on that day, so she give us time to fix our power point. At this time, we were searching information to add in our slide..

Hi everyone ! welcome ! so , today i want to share with you what i have learn last week . i have to make a group discussion which topic is topic 4 . in this topic i have know lot about touriam which is the concept of travel and tourism from islamic perspective . also , i have know about the motivation of travelling from islamic perspective . and i have present about the important of providing the excellent service to guest .  .

Domestic and International  Domestic tourism in Malaysia has experienced dramatic boom after goverment turns to domestic front and introduces various measures Domestic travels were particularly promoted after Malaysia felt the effects of financial crisis towards the 20th century.   Malaysian Ringgits that can be taken abroad, as well as on the selling of the local currency.  Muslim tourist travel to learn more about Islamic thought and civilization. 

A. Sizing and growth of the sector  The tourism economy represents 5% of world GDP International tourism ranks forth after fuel, chemical and automotive products. B. Changing consumer patterns Tourist choices are increasingly influenced by sustainability considerations Traditional mass tourism, like sun-sand resorts has reached a steady growth stage. C. Maximising potential for addressing local development and poverty reduction. -Poverty Reduction  Tourism’s ability to create jobs, stimulate economic growth, provide foreign exchange, improve infrastructure, and promote environmental conservation makes it an attractive vehicle for poverty alleviation and local development. -Local Development Interest in local development and community-based tourism by governments has often been motivated by broad economic, social, and environmental goals.

1. Concept of Tourism in a Green Economy ➣refers to tourism activity that xan be maintained, or susfained, indefinitely in their social, economic, cultural and environmental. 2.Challenges for tourism in Green Economy a. Loss of biodiversity b. Water consumption c. Waste management d. Effective management of cultural heritage

20 SEPTEMBER - It was our mid sem holiday..yeay... Finally we have a break for relaxing our mind from study for a while.. Its not too relax because we bring all of our assigment to go holiday.. So, its like no holiday for us. but, we still can spend time with our family after a while not met.

For the presentation, Me (Teha) and Fana were in the same group and the other member is Aina. We are doing the presentation about the challenges in green economy while recorded our presentation to give it to Miss Ean Na. This is me when I am doing the presentation This is Fana while she is doing the presentation.

13 SEPTEMBER - On this day, we are doing a presentation about the challenges and opportunities of Tourism in Green Economy. Miss Ean Na was really busy on that day and she asked us to record our presentation and give her in the pendrive. All of the group record of their presentation and copy to Pipa's pendrive. After all of the group finish, we all going back to hostel.

6 SEPTEMBER - Finally we do a quiz for F.O.T.H . Miss Ean Na give us 15 minute for answer the quiz. The quiz are quite easy for us but at the same time its really test our knowledge about what have we learn all of this time. Its really important for us to get ready for a test. Make sure to study back what have we learn for that day. On the same day, Miss Ean Na have give a task to search about the challenges and opportunities of Tourism in Green Economy. She asked us to discuss in a group and present on the next class.

On 30 August, Miss Ean Na had give us a task for presentation of the role of agencies that involved in tourism and hospitality industry. All of my classmate had devided to 9 group and each group will have 2 or 3 member in the group. I am sorry because i dont attend the class for that day because I had involve for " FESTIVAL XPRESI PATRIOT" so i am not included to any group. But, i will share with you guys the moment at the fest.

On 30 August, we are doing a presentation about the role of agencies that involve in tourism and hospitality industry.  All of each group have different agencies for presented.. Miss Ean Na give us a time to complete and do the power point for the presentation. We started to present our point at afternoon at BK2. There is alot of agencies that involved in the industry such as MATTA,IATA and PATA. I got so much information about the agencies from what my classmate have present. It really helpful for me.

30 August - The class is doing a presentation, we had been devided into 9 group for the presentation. Every group have different topic for presented and my group got PATA.  PATA is Pasific Asia Travel Association and  the role of PATA agencies in the industry is to advance the tourism sector in terms of conference, marketing and research and development. T he goals and objectives of the PATA are to further advance the aggression. This some of my slide

On 22 and 23 August, all the muslim around the world celebrate Eid Aidil Adha or also known as "Hari Raya Korban  . We are not having a F.O.T.H class on that day because it was holiday . Eid al-Adha, also called the "Festival of Sacrifice", is the second of two Islamic holidays celebrated worldwide each year, and considered the holier of the two. It honors the willingness of Ibrahim to sacrifice his son as an act of obedience to God’s command.

Hye, my name is Fateha. On 16 August , we have learn about Career Opportunity in Tourism Industry. I gain a new knowledge about the career in Tourism Industry. There are a lot of career that have in Tourism Industry such as Head chef, Tour Guide and Event Planner. On that day, we are doing something fun which is we were doing a presentation about our life after we got our diploma. The main things that i want to be is a navy at TLDM because i really like it. There is my picture while i am doing my presentation. 

Hello my fellow friends, My name is Nuha and i will share with all of you what have we do in our Fundamental of Tourism and Hospitality on 16 August. For this class we are doing a presentation personally about our career path after we get our degree. I get to know a lot of career that have in tourism industry. we were doing the presentation in the smart class which known as TECC Room at CDEC.. THIS IS WHEN I WAS DOING MY PRESENTATION ABOUT MY CAREER PATH

   HELLO GUYSS, It's me again,Farahana. Today, i will tell you guys what i have do at my class on 16 August. On that day, we have do something fun. Miss Ean Na asked us to draw our plan and our future on a paper. It was about our job dream and what we will be after we get our diploma. THIS IS WHAT HAVE I DRAW  It shows what i want to do and what i want to be after i got my diploma. It really fun day because i can get to know what my friends and my lovely classmate want in their life. We are presenting this at TECC Room at CDEC in afternoon. My life flow after got my diploma are want to work at travel agencies to gain a experience about travelling more deep. After that, I want to go travelling with my friends and family to our favourite place. If i have a free time, i want to go travel as a bagpacker.

Hello guys, we are back. My name is Farahana, and today i want to share with you guys about CAREER OPPORTUNITIES in Tourism Industry.. As we know, there are a lot of career opportunities that we have in tourism industry. I will give a lists about the career. CAREER IN TOURISM INDUSTRY: 1.  OPERATIONAL POSITION: Ski Repair Technician Bartender Concierge Adventure Tour Guide Cook Sales Coordinator 2. SUPERVISORY POSITION: Guest Services Supervisor Ski Patrol Supervisor Event Planner Restaurant Shift Supervisor Team Leader Accounting Maintenance Supervisor 3. MANAGEMENT POSITION Director of Sales and Marketing Head Chef Ski Area Manager Rooms Division Manager Adventure Company Owner Attractions Operations Manager 4. EXECUTIVES Hotel General Manager Regional Manager of Restaurant Chain Vice President of Human Resources Tour Company President Convention Centre Executive Director CEO of Destination Marketing Organiza